Are the products covered under warranty?

Yes, all Energea products are covered under ONE year limited warranty by default unless otherwise stated.

What does the warranty cover?

Energea warrants that all our products are free from defects in materials and workmanship under normal usage for the duration of the warranty. The limited warranty covers manufacturing defects. Within the warranty period, Energea will, at its sole discretion, repair or replace the defective product or components without charge for parts or labor. This limited warranty does not cover: (a) Damage caused by misuse, abuse, accident, neglect, or unauthorized modifications; (b) Damage caused by use with incompatible accessories or third-party products; (c) Normal wear and tear, including cosmetic damage such as scratches or dents; (d) Damage caused by exposure to liquids, extreme temperatures, or environmental conditions; (e) Damage resulting from failure to follow product instructions or improper usage. Refer to the warranty card or the warranty page to register.

I am having trouble with the product.

Please contact us with details of the issue at support@goenergea.com, and we will respond within 1-2 working days.

I have not received my product after my purchase from 15-30 days.

Some shipments may take longer due to geographical differences. Goenergea provides a tracking number after delivery is sent. For missing shipment or shipment issues, contact us with your purchase details. See our Shipping Policy for more info.

What is the shipping and delivery policy?

All in-stock items will be shipped within 3 business days. Orders placed after 3:00 pm GMT +8 are processed the next business day. Shipping carriers deliver Monday-Friday excluding holidays; no weekend deliveries. International shipping recipients bear all Customs Duties and Taxes in the destination country. Shipping fees are non-refundable for returns due to incorrect address or customs issues. Delivery times vary due to geographical differences and regulations. Note: Sales of power banks are only available for Singapore addresses.

How does Energea handle privacy and security?

Energea ensures a safe online shopping experience with high-level security measures, does not share customer details with third parties, and protects personal information on secure servers. Financial transactions are processed securely via PayPal. Email addresses may be used to notify about site updates, new products, and special offers.

What should I know about ordering from the website?

Prices are nett with no hidden costs; delivery charges apply during checkout. Prices and availability are verified but may change before ordering. If an item is out of stock, you will be informed to cancel if desired. Shipping and delivery times are estimates and not guaranteed.

What payment methods are accepted?

Payments via PayPal credit card are used on goenergea.com, offering a safer and easier way to pay.

What is the returns policy?

Items can be returned within 7 calendar days from delivery for any reason. Returns received after 7 days are subject to exchange only. Refunds exclude shipping costs. Returned items must be in original packaging and condition, including all parts. Proper packaging is required to avoid damage during shipping. Returns without a printed invoice may delay processing. Products purchased through resellers or other vendors cannot be returned. Opened or unsealed products are not eligible for refund or replacement.

How are replacements and refunds handled?

Replacements will be processed promptly but may take up to 5 working days. If out of stock, alternatives will be recommended. Refunds are credited to the PayPal account used for purchase. Notify any PayPal account changes before refund. Returns without a return form email with the order number will be held for 30 days before disposal and closure.

What information do I provide to Energea and how is it used?

You authorize Energea to use personal information (name, email, phone, address) to fulfill orders, market products, and handle inquiries, including sharing with Partner Companies. To review or modify your data, email enquiry@goenergea.com. We may collect information about your buying behavior.

MagArctic Stand

Description

MagArctic Stand is a 4-in-1 Thermo-Cool Wireless Charging Stand with a retractable cable, designed to power up 4 devices at once with Qi2 certification. It seamlessly integrates into your living space or desk setup, elevating both your charging experience and your moments of relaxation.

Features

Qi2 certified & MagSafe compatible for fast, safe and efficient charging up to 15W
Built in thermo cooling plate and fan for powerful heat dissipation to maintain charging efficiency.
Convenient 18W max retractable cable (70cm length) for easy charging and storage without mess or hassle
Space saving vertical design lets you power up to four devices at once
Built-in cool lighting that can be turned on or off provides convenience for night visibility by your bed or on a desk

Design

Input: 9V/3A; 12V/3A; 15V/3A; 20V/3.25A
Wireless Output (Phone): 5W/7.5W/10W/15W
Wireless Output (Apple Watch): 3W Max
Wireless Output (TWS): 5W Max
USB-C Output: PD18W Max 5V/3A; 9V/2A; 12V/1.5A
Frequency: 110kHz-205kHz, 360kHz
Dimension: 168 x 110 x 110mm
Weight: 440g

FAQ

Can it charge non-MagSafe phones?

Yes, Qi-compatible phones can still be charged wirelessly as long as it is used with a magnetic phone case.

What does the “Thermo-Cool” feature do?

It uses a built-in cooling plate and fan to dissipate heat, maintaining charging efficiency and preventing overheating, even during extended charging sessions allowing phones to charge optimally.

Can I use the wireless charger or thermo cool feature independently?

Yes. MagArctic stand comes with 3 modes of operation. Thermo Cool + Wireless Charging / Wireless charging only / Use as a stand

Can I change the colour tone of the desk light?

No. Desk light only comes with warm lighting. You may operate the light independently even without any devices connected.

Does it come with a charging cable and adapter?

The product includes USB-C to USB-C cable. Power adapter is included for MAG-ARCSTD65-GUN. We recommend to use min 65W and above charger to ensure all 4 devices connected charge at its fastest speed with thermos cool and desk light switched on.

Can I use the retractable cable as a power input cable?

No, the retractable cable is designed for power output only and should only be connected to a device for charging.

Can I charge four devices at once?

The MagArctic Stand’s space-saving vertical design supports simultaneous charging for your phone, Apple watch, TWS, and one more device via USB-C at 18W power