Refund policy

Replacement and Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, our customer service personnel may recommend other similar models or series which might be of interest to you. If you are eligible for a refund, we will refund back to your PayPal account in which you had used to purchase merchandise. Please note: It is your responsibility to notify us of any changes to your PayPal account before we do a refund to you. Any return that is not accompanied by an return form email stating order number will be held by Energea for 30 days, awaiting the return of email. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

 

Returns

At Energea, we strive to provide the best customer experience possible. You may return any item(s) purchased from this website for any reason within the first 7 calendar days from the date of delivery. Any orders returned and received after 7 days from the delivery date are subject to exchange only. We will gladly exchange your product or give you a full refund (excluding the shipping cost), whichever you prefer. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping it back to us. The returned merchandise must be sent back in its original packaging and returned to the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping. Please include a printed copy of your order and invoice to ensure your return is processed without delay. Check that all returns are securely wrapped and packaged, as we cannot be held responsible for any items that have been damaged in transit. Energea will at its discretion replace the unit and ship it to you postage paid. Energea cannot accept returns of products purchased through a reseller or distributor or from other online vendors. If you return a product to us that is not received in a brand-new condition, we reserve the right to return the product to you with the shipping charges bared by you. Unfortunately, we cannot refund, replace, or exchange products if the seal/packaging has been broken or opened.